Important Covid-19 Client Updates from Immigration@SG LLP

Covid-19 Client Updates

Dear Valued Clients,

I trust you are safe and well. The Covid-19 pandemic is upon us and as almost all industries are already feeling its impact on their businesses, I am sure many of you seek answers pertaining your upcoming submissions in these challenging times.

Your application is important to us and we have been keeping ourselves busy and updated on the recent governments’ stances on progressive measures to be taken. We have also sought out advisory from various of our ministry counterparts and would like to assure our clients on the following pertinent points during the initial implementation of stricter measures between 7 April 2020 and 4 May 2020, and now with a further extension to 1 June 2020.

Impact on Singapore PR and Citizenship Applications

The ministries will still be processing Singapore PR and Citizenship applications as per usual. There will be no major policy impact and annual quotas will be maintained for 2020/2021.

Continued Support from Immigration@SG LLP between 7 April 2020 and 1 June 2020

We will continue to support all clients from home. This includes addressing all queries, preparation of documents and seeing applications through to submission, without compromising on the quality of work.

  1. Communications with Documents Specialists and Consultants will be via email, phone or video call, where appropriate and convenient. This includes the facilitation of your documents handover process.
  2. Uploading and Transference of Documents can still be done via the Documents Management System (DMS), and emails.
  3. All translation and notarisation work will be temporarily unavailable. As most services will shutdown from 7 April 2020, our vendors will not be able to notarise/authenticate the translations during this period.
  4. Clients are strongly encouraged to proceed with their original planned submissions, if there are no major issues impacting your readiness.

Extension of Contractual Terms

We will exercise required flexibility and extend the typical 1-year contract by an additional 3 months for now.  IASG will review this further if required, depending on how the Covid-19 situation pans out over the coming months.

I believe these addresses some of the immediate concerns you may have . We would like to assure you that Immigration@SG’s promise to all our clients will be to continue to strive to remain available, and see their PR and Citizenship applications through.

Masood Mustafa
Managing Director
Immigration@SG LLP

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