As both husband and wife are busy working professionals, they were clear that they wanted to work with a professional that is adept and accommodating in helping them with something they have little, or no knowledge of (Singapore Immigration policies). After speaking to a few consultancies, he feels the right fit is with IASG because of the honesty and friendliness of the staff he met.
As with situations where both the adults in the family are busy professionals, working on a tight work schedule is not feasible. Both husband and wife were struggling and unable to fork out time to prepare the documents required for the application. Further, as majority of their documents were in their native language, they were very detached from the actual proper document requirements that would not penalize their application.
The waiting period extended beyond the initial standard 4-6 month wait. In fact, the Aribowos waited a total of 2 years before their results were finalized! In between, there were several requests by ICA, requiring the Aribowos to furnish additional documentation on top of the ones provided as ICA required to perform additional checks.
How IASG helped: We had an in-depth discussion with the Aribowos to understand their concerns on top of assessing the strengths of their profile. At the end of the discussion, the Aribowos wasted no time and is confident that IASG can help them achieve their objectives. They were also assured that translations and notarizations will be professionally handled accordingly.
Throughout the 2-year waiting period, the Aribowos kept IASG in the loop and we assisted professionally on all additional and out of the regular run of things requested by ICA. We handled each instance with due care and diligence and assured the Aribowos to keep positive and be patient while we await the final outcome.